RETURNS & REFUNDS

We hope you are delighted with your purchase from us. Please note that unless faulty, or you exercise your contract cancellation rights (see Terms & Conditions), we are not able to accept any returns. This does not affect your statutory rights.

Should your order arrive damaged, please contact us immediately:

1. because you have cancelled the contract between us within the seven-day cooling-off period (see contract cancellation rights), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full. However, you will be responsible for the cost of returning the item (including any instructions and accessories) to us. All Products being returned must be adequately packed or in the original package to prevent damage. If you require us to arrange for collection there may be a charge payable for this.
2. because you consider that the Product is defective, we will examine the returned Product and, if we find it to be defective, will, at our absolute discretion, either:

Issue you with a refund and notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs that you incur in returning the item to us. All Products (including any instructions and accessories) being returned must be adequately packed or in the original package to prevent damage, or

Organise a replacement to be sent out to you at the earliest opportunity (at our expense).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

This policy does not detract from your rights as a consumer.